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Session Information

In this course we will provide a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement aIn this course we will provide a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps.

Agenda

Part 1:
•Introduction to the Dynamics 365 customer engagement apps, integration options and reporting
•Dynamics 365 Marketing capabilities, benefits, and key terminologies
•Dynamics 365 Sales, sales process, and key industry terminologies

Speakers

  • EY Kalman

    EY Kalman

    Microsoft MVP/MCT - Dynamics 365/Power Platform Technology
    Kainos

  • Edwin Brouwer

    Edwin Brouwer

    Microsoft Certified Application Manager
    Technofocus